Support

The fastest path depends on whether you're using the free plugin or Easy Invoice Pro.

Free users

WordPress.org support forum

For general questions, bugs, and "how do I…" issues with the free plugin:

• 🌐 WordPress.org → Easy Invoice → Support
• Include the answers from What to include in a bug report below.
• Volunteer-supported — replies usually within 1–3 business days.

Documentation

You're already here. Use the search box (top of page, on every page) to scan the entire docs site by keyword.

Pro users

MatrixAddons support portal

Pro license holders get priority email support:

• 🌐 matrixaddons.com/support
• Sign in with the email tied to your license.
• File a ticket with the answers from What to include in a bug report below.
• Replies typically within 24 hours on Personal, faster on Professional/Agency.

Onboarding (Agency plan)

Agency licenses include a one-off onboarding session — schedule it from your account dashboard.

What to include in a bug report

The more of these you can pre-fill, the faster we can help. Include:

1. WordPress version — WordPress X.Y from the bottom-right of any admin page.
2. PHP version — Tools → Site Health → Info → Server.
3. Easy Invoice (free) version — Plugins → Installed Plugins.
4. Easy Invoice Pro version (if using Pro) — same.
5. Active theme name & version.
6. Other plugins active during the issue.
7. Steps to reproduce — write them as numbered steps.
8. What you expected.
9. What actually happened — include screenshots if possible.
10. Browser console errors (F12 → Console) — copy any red lines.
11. wp-content/debug.log entries with easy_invoice in them.

Enabling debug logging

Add to wp-config.php (above /* That's all, stop editing! */):

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

Reproduce the issue once, then check wp-content/debug.log.

Common channels — at a glance

Channel	Purpose	Audience
WordPress.org forum	General questions, free plugin bugs	Free + Pro
MatrixAddons support	Priority help, license issues	Pro only
GitHub	Docs source & history	Developers
Facebook community	Casual chat, tips	All

Before opening a ticket

A quick sanity pass that resolves ~30 % of "bugs":

• ✅ Make sure both Free and Pro are up to date.
• ✅ Disable third-party plugins one by one — see if the issue persists.
• ✅ Switch to a default theme (Twenty Twenty-Four / Five) — see if the issue persists.
• ✅ Visit Settings → Permalinks and click Save (flushes rewrite rules).
• ✅ Clear caches — page cache, object cache, browser cache.
• ✅ Check the Troubleshooting page for your symptom.

If the issue persists, file your ticket — and mention the steps you've already tried.

Feature requests

We track feature requests separately from bugs:

• 🌐 matrixaddons.com/contact — pick "Feature request" in the form.
• Include a clear use case ("I run X kind of business and I'd love it if Y").
• Pro license holders get priority on the roadmap.

Custom development

Need a custom integration, gateway, or migration? We do paid custom work for Agency customers and select Professional customers — reach out via matrixaddons.com/contact.

Where to go next

• ❓ FAQs — answers before you ask.
• 🛠️ Troubleshooting — fix the most common issues.
• 📋 Changelog — what's in each release.